Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication with our pu...
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More than eight (8) years’ relevant experience, of which at least four (4) years must be in a senior role focused on Business improvement or Operations strategy implementation
Proven experience in process optimisation, performance monitoring and strategic advisory in a fleet or asset-intensive environment
Automotive industry, tracking and telematics experience will be advantageous
Advanced knowledge of business process design, change management, and stakeholder engagement
Strong project management, facilitation and report-writing skills
High level of computer literacy and proven proficiency in business improvement toolsets (e.g., Lean, Six Sigma, SAP, BI dashboards)
Experience in local government operations and public sector service delivery models will be advantageous
A valid Code B driver’s licence.
Key Performance Areas
Lead and coordinate business improvement initiatives to enhance efficiency, effectiveness and service delivery within Fleet Management
Design, implement and monitor standard operating
procedures, performance metrics and service level agreements
Provide strategic advisory support to senior leadership and develop frameworks for operational transformation
Identify, assess and document business process gaps and recommend targeted interventions
Develop and manage business improvement roadmaps aligned to the Fleet Management Strategy and Centre of
Excellence (CoE) objectives
Drive cross-functional collaboration and establish internal
forums for continuous improvement and knowledge sharing
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