Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication with our pu...
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Principal Technician - Telecommunications Service Management
A relevant National Diploma or higher or N6 plus additional two (2) years’ post-qualification experience or a three-year Telecommunication Electrician type (example P&T Trade test) qualification plus additional two (2) years’ post-qualification experience or vendor (Cisco, Huawei, etc.) Certified Network Professional qualification plus additional two (2) years’ post-qualification experience
Five (5)+ years’ experience in telecommunication or IT service management
Knowledge of telecommunication infrastructure (Civils, Fibre, data/switching centres) services will be an advantage
Proven ability to work under pressure in a critical technical environment
Own vehicle and valid driver’s licence.
Key Performance Areas
Responsible for managing small to carrier level customers and responsible for managing staff
Responsible for: attending to fault ticketing life cycle, customer service, complex fault management; compliance and vendor management; stakeholder liaison; project management; technical leadership, change management; installation and integration; operations ant user support
Operations support, risk management and asset control
Lead small technical teams to drive fault resolution, escalations, implementation and/or problem resolution
Provide support to management to ensure effective and efficient operations within the Service Management domain
Relationship resilience; service delivery orientation; impact and influence; team orientation; problemsolving; report-writing.
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