Process Engineer (Solutions Strategist) at Rand Merchant Bank

To support the RMB business units in the analysis, improvement and redesign of core and support business processes from current state assessments to post-implementation support in order to deliver an improvement in efficiency, high levels of standardization and straight-through processing with defined exception management

Responsibilities              

• Quantify the problem statement by liaising with stakeholder and Business SMEs
• Conduct a quick ‘dipstick’ test to test the business problem assumptions if there is available data
• Apply Lean Six Sigma defined phase analysis by:
• Defining process flow and value stream
• Measuring process performance
• Quantify business case by conducting a Value Stream / Pain Point Analysis together with initial in-depth analysis to validate the business problem
• Define charter by using the Lean / Six sigma methodology
• Work through the Lean Six Sigma phases:
• Measure the Business Problem by defining Y and critical Xs, measuring variation and calculating sigma value and defect rate to derive the Hypotheses to be tested
• Analyse data sets to prioritise critical X’s, conducting hypothesis testing and pilot testing the solution
• Improve the Business Process by designing and implementing the solution through:
• Finding new ways to improve the effectiveness and/or efficiency of the organisation
• Evaluating the implications of research findings
• Evaluating alternative methods
• Making a logical evaluation of new ideas and designs
• Designing logical flow-charts or diagrams
• Designing appropriate metrics and feedback mechanisms and appropriate implementation and sustaining plans and mechanisms
• Conduct BCA risk assessment
• Conduct Rapid Improvement Event (RIE) training for line managers
• Identify RIE using Lean method
• Test and implement RIE
• Track benefits via Performance Improvement Forum
• Gain an understanding of BU/FA KPIs by identifying and analysing the metrics that measure the business process
• Define processes required and establish appropriate process KPIs
• Sign off metrics for KPIs
• Establish analytics
• Source data from relevant source systems and publish onto Spot Fire or equivalent
• Identify manual process that consume large amounts of time
• Establish automated process designs ensuring that process automation and business activity monitoring are covered
• Implement automated process design using bank BPM technology
• Conduct in-depth process analysis ensuring that work instructions in the applicable process tool (ARIS, System Architect, Nimbus) is included
• Model processes as required
• Sign off processes
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences

 Qualifications and Experience                

• Minimum BCom Information Systems/Statistics/Mathematics, BEng Chem/Mech/Ind. or BSc Information Systems; Six Sigma Black Belt Certification advantageous; Industry recognized Project Management qualification advantageous
• Minimum 6-8 years working experience at Process Practitioner level; Experience in identifying and running large value (minimum R20million) CI projects  
• Strong working knowledge of the banking industry
• Problem solving and solution focused
• Innovative thinking
• Able to apply product knowledge
• Understand the Industry, client or potential client’s business, business processes, system requirements, banking needs and key strategy
• Create end-to-end value propositions that include current and new product and solution sets, pricing, service and channel delivery model that meet current and anticipated future client needs
• Manage the solution design, client engagement and client interface using project management disciplines
• In consultation with the FirstRand products houses, design, develop and implement banking solutions that meet and exceed client needs
• Influence product development priorities based on strong business cases
• Application of Systems Thinking and/or Design Thinking