Workshop Administrator (AD23) at Werkie

Key Responsibilities:

• Full administration of workshop operations
• Acting as a Service Advisor and primary customer contact
• Managing service bookings and repair check-ins
• Ongoing customer liaison and follow-up throughout the repair process
• Handling incoming phone calls and customer enquiries
• Assessing customer concerns and assisting technicians with accurate diagnostics
• Managing timelines, quotations, approvals, and communication
• Ensuring compliance with franchise terms and conditions
• Supporting customers through the full service and repair lifecycle
• Workshop- and office-based administration
• Taking full responsibility and accountability for service delivery and customer satisfaction

Requirements:

• Matric (Grade 12)
• Minimum 3–6 years’ relevant experience
• Previous experience in workshop management or service advising
• Proven track record of managing a profitable workshop
• Valid driver’s license
• Computer literate (MS Word, Excel, Outlook)
• Willing to work Saturdays

​​​​​​​Skills & Competencies:

• Excellent customer communication, liaison, and negotiation skills
• Strong verbal and written communication abilities
• Ability to work under pressure with strong leadership and delegation skills
• Advanced troubleshooting skills and the ability to think on your feet
• Technical understanding of multi-brand diagnostics and repair processes
• Methodical, practical, and professional approach to work

​​​​​​​Personal Attributes:

• Performance-driven and business-minded
• Dedicated and reliable
• Strong attention to detail
• Analytical thinker