Process Improvement Officer at Lesaka Technologies

Job Description

• Lesaka Technologies is seeking a detail-oriented Process Improvement Officer to support the continuous improvement and optimization of operational processes across the business.
• This role will focus on identifying process gaps, responding to business requests, and ensuring operational processes are clearly documented, maintained, and effectively implemented.
• Working closely with the Process Analyst and operational teams, the Process Improvement Officer will help strengthen process governance, support reporting activities, and drive operational consistency across the organisation.

Key Responsibilities

• Support process improvement initiatives by identifying operational gaps and assisting with the development and implementation of solutions.
• Maintain and control operational process documentation to ensure processes remain consistent, efficient, and aligned with organisational standards.
• Ensure all approved processes are formally documented, published, and supported with comprehensive training material for operational teams.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs) and process documentation.
• Support reporting activities related to operational processes and performance tracking.
• Work closely with the Call Centre and operational teams to ensure employees have access to up-to-date process guidance and documentation.
• Engage with stakeholders across departments to gather requirements, resolve process-related issues, and support the implementation of improved processes.
• Assist the Process Analyst in promoting adherence to operational processes and continuous improvement initiatives.

Required Skills & Competencies

• Strong process-oriented mindset with attention to detail
• Good interpersonal skills with the ability to engage effectively with cross-functional stakeholders
• Basic reporting and data-handling skills (e.g., Excel, Word, workflow systems)
• Strong time management and organisational skills
• Good administrative and documentation capabilities

Qualifications & Experience

• Degree in Business Administration, Operations Management, or a related field will be advantageous
• 1–2 years’ experience in operational support, process administration, or process improvement
• Experience working with process documentation, SOPs, reporting, and operational coordination

Key Performance Indicators (KPIs)

Performance in this role will be measured through:

• Process Compliance and Accuracy Rate
• Process Documentation Completion Rate
• Effectiveness of Process Application
• Stakeholder Issue Resolution Turnaround Time
• Process Gap Identification and Resolution

 Closing Date 23 March 2026