Product and Support Operations Manager/Claims Manager Insurance at FNB South Africa

Job Description

To identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product

• Support the development and execution of tactical strategies for the life medical claim’s function, ensuring alignment with business and operational objectives.
• Drive process improvements and operational efficiencies within the claims area to achieve business goals and enhance the customer experience.
• Ensure full compliance with company policies, governance standards, and regulatory requirements across all claims activities.
• Maintain up-to-date expertise on relevant legislation, industry best practices, and internal compliance protocols.
• Build and manage effective working relationships with a range of internal and external stakeholders, various Product Houses and Sales Teams.
• Deliver efficient administrative services through proactive planning, accurate reporting, and timely updates of all claims-related information.
• Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators, ensuring objectives, targets, and service standards are consistently met.
• Contribute to product development by transforming insights and ideas into improved products, processes, and services.
• Prepare complex cases and business processes for review and approval by internal governance forums.
• Lead training and development initiatives for staff and stakeholders, focusing on claims processes, best practices, and compliance requirements.
• Continuously seek opportunities to elevate customer experience and optimize operational processes

Qualifications:

• Medical Degree or Equivalent Bachelor Degree or Professional Qualifications

Years of experience:

• Management Level with more than 10 years’ experience / middle management

End Date: November 11, 2025