Product Co-Ordinator at Wilderness

Key Responsibilities:

Familiarisation Trips

• Feedback forms follow up after trips
• External Newsletter adding summarized feedback and images
• Arrange feedback sessions with the group

Internal newsletter

• Assist with updating & distribution of the internal newsletter

External Newsletter

• Complete brief to marketing
• Complete General updates / Specials / Feedback from a field
• Assist with content for features Wetu & Itrvl

Workshops, presentations & supplier functions

• Invite selected suppliers and communicate workshop & presentation details.
• Co-ordinate and run online workshops and product updates together with Product Destinations Manager.
• Physical workshops and training sessions, responsible for the workshop setup, invites, communication with suppliers, timekeeping during the workshop and arranging for snacks together with Product Destinations Manager.
• Attend presentations/workshops and gather information
• Supplier function set up and invitation

SRM / Wilderness Window

• To update and maintain supplier information with guidance from the AP team.
• Create supplier login details & follow up with suppliers to update all information.
• Track acceptance of DMC/Supplier agreements and implement follow-up process
• Maintenance of AP documents under info centre in WW.

PI connections

• To follow up with suppliers on API Connections in Wilderness Window and other areas of API connections.

Supplier closures & rate changes communication

• Extract quotes and bookings based on rate changes
• Communication changes and details internally with reservations

Finance

• Follow up with finance on delayed supplier payments together with Product Manager.

Legal process

• Follow up with Supplier on insurance documents/contracts
• Follow up on insurance requirements with Tours/transfer supplier and approval from Legal Team

Supplier Relationships

• Responsible for contracting, relationship building and maintenance of Wilderness Window for suppliers under the category “other”
• Attending Supplier meetings

Skill Set - Qualifications - Experience:

Skill Set:

• Good working knowledge of Excel.
• Excellent communication skills and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work with internal AP Product Buyers, Reservations Manager, RARA, Finance.
• Ability to work with external AP Suppliers.
• Proficiency in Microsoft Office suite.
• Willingness to travel within designated region as needed.
• Proven English literacy – read, write and speak fluently.

 Qualifications / Experience:

• Tertiary qualification in a relevant field.
• 5 or more years’ experience in the travel & tourism industry with exposure to suppliers in Southern Africa preferably in operations or in product development.
• Extensive product knowledge on Southern Africa. East Africa knowledge would be a bonus.
• Experience in the travel and tourism industry preferred.