Product Design Lead at Ovations Technologies

Job Purpose

• The Product Design Lead will collaborate with business and technical stakeholders to ensure the delivery of innovative, high-quality design solutions. By aligning design initiatives with business goals, the Product Design Lead will take ownership of the customer experience, lead a multidisciplinary design team, and drive measurable improvements in the customer journey.

Key Responsibilities

Project Scoping and Delivery

• Partner with business stakeholders to define project needs, scope, creative briefs, and plans in collaboration with the Head of Product Design.
• Oversee the day-to-day execution of the design project plan, ensuring quality and alignment with customer experience goals at each stage.
• Act as the key liaison between business and technical stakeholders, ensuring the project addresses their requirements while prioritizing customer experience.
• Constructively challenge business and technical decisions to advocate for optimal customer outcomes.

Team Leadership and Collaboration

• Lead and mentor a multidisciplinary project team, including designers, prototype engineers, copywriters, and other contributors, ensuring alignment and collaboration.
• Foster a positive and productive team environment by supporting goal setting, removing obstacles, and encouraging creativity.
• Build and maintain cross-functional relationships to enhance collaboration and project efficiency.

Customer-Centric Design

• Deliver creative, innovative, and high-quality design solutions that contribute to a world-class customer experience.
• Apply design thinking and best practices to develop and refine solutions that meet user and business needs.
• Utilize data and insights from user research, market analysis, and customer feedback to guide design decisions and enhance user satisfaction.
• Produce design scenarios, mock-ups, and prototypes, iterating as necessary to achieve the best results.
• Ensure all design outputs align with brand guidelines and provide a seamless user experience across the ecosystem.

Building Design Capabilities

• Actively coach and mentor designers to develop their skills and expertise.
• Promote a team culture that fosters engagement, collaboration, and continuous learning.
• Stay up-to-date with external design trends and best practices to maintain cutting-edge expertise.
• Share insights, lessons, and feedback across projects to contribute to the growth of the broader design team.

Required Qualifications and Experience

• A relevant degree or diploma in Design, User Experience, Interaction Design, or a related field.
• 8+ years of experience in product design, with at least 3 years in a leadership role.
• Strong expertise in design thinking, user-centred design, and prototyping methodologies.
• Demonstrated experience delivering customer-focused design solutions that drive measurable business impact.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, or equivalent platforms.
• Excellent interpersonal and communication skills, with a proven ability to influence and collaborate with stakeholders at all levels.