Product Manager at Visa

Job Scope

• This experienced Product Manager will be accountable for the delivery and success of digital program initiatives such as eCommerce or Digital Commerce, including Visa Digital Commerce Program Click to Pay, Card on File Tokenization, Visa Card enrollment Hub VCEH, 3DS and EMV 3DS across the SSA regions.
• The successful candidate will work closely across the ecosystem, including issuing and acquiring banks, payment gateways and merchant partners to successfully commercialize Visa’s digital commerce capabilities. This includes having a deep technical product understanding, supporting product sales, and project managing implementations alongside cross-functional teams.  The candidate will also showcase and evangelize Visas eCommerce and digital products vision with key external stakeholders to build awareness and demand.
• In addition, the candidate will be accountable for the delivery and success of some key digital Solutions initiatives to execute Visa’s strategy to convert cash to card. This will be achieved by managing existing projects in the pipeline and helping develop new opportunities to meet Visa’s and client’s objectives. The candidate will collaborate with the Product leads and coordinate between the client, vendors, and internal stakeholders to move the solution towards launch. In addition, the candidate will collaborate with the Product leads and Business Country teams BDs and MS&A to identify new opportunities based on the current clients priority pipeline.

Responsibilities

• Support end-to-end product suite of Visas eCommerce and Digital Commerce capabilities, including but not limited to Visa Token Services,  Visa Digital Commerce Program Secure Remote Commerce, 3DS and EMV 3DS across the SSA region
• Identify and develop business opportunities for Visa Digital solutions to defend Visas market leadership and grow volume and activity on digital channels
• Provide consulting and training to support client strategy and technical implementation of Visa digital solutions
• Work with clients, service providers, Visa CEMEA Hub & Global Teams and regulators to ensure Visa Digital solutions to be interoperable with local industry practices
• Lead technical product discussions including requirements, customer experience, security with a high level of independence
• Work with clients to gather requirements, define solutions, and scope projects
• Manage technical projects or programs to develop, track milestones and critical timelines, while coordinating cross-functional teams, coordinating communications, and managing issues and risks ensuring successful delivery
• Support in business development conversations, help with product demos, and discuss proposition and benefits to client
• Manage communication of program status across teams and external stakeholders, escalate issues as necessary. Remove roadblocks and keep processes progressing and running smoothly
• Manage Performance tracking and data analysis and be able to put findings into actions.
• Set and manage customer expectations with regard to feature and solution availability
• Represent the voice of the customer to internal stakeholders
• Strong client-facing communication skills and technical aptitude
• Thrives in a fast paced and changing environment and effectively adapts to change

Key Knowledge Domains:

• eCommerce and mCommerce
• Tokenization
• Card payment processing
• Contactless payments
• Enterprise project management methodology
• Alternate payment systems a plus

Qualifications

• 8+ years industry experience
• Bachelors degree or equivalent and MBA preferred
• Good knowledge in multiple areas of Visa’s digital products including Visa Token Services and 3DS
• Experience in digital product management and bringing new products to market
• Experience in a structured project management environment
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
• Strong analytical skills and documentation skills
• Knowledge of bank card systems a strong plus
• A problem solver with strong interpersonal, communication and stakeholder management skills
• Proven ability to evangelize a vision
• High familiarity for user experience across digital channels
• Demonstrated experience in senior management level client engagement