Product Specialist [S4] - Northern Cape at Sandvik

The Role:

Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Key Performance Areas:

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Condition monitoring experience
• Report and document results after above actions.
• Responsible for planning and capturing of scheduled maintenance.
• Execution of planned/unplanned maintenance work on underground mining equipment.
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s products/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12/N3 technical /equivalent qualification
• Section 13 or 26D Trade: Mechanical / Electrician / Millwright (Trade to be accompanied by proof of apprenticeship)
• Trade certificate as a Millwright will be advantageous
• Computer literacy: Excel, Word, Power Point, Maximo
• English proficiency
• Experience with PLCs, CANbus, Ethernet, automation/ navigation equipment, Wifi, Fibre Optics
• Advanced training in hydraulics will be advantageous
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment