Professional Services Consultant at Sage

Job Description:

 Implement, maintain and manage outsourced payrolls and relationships with payroll outsourcing clients

Key Responsibilities Key Accountabilities And Decision Ownership

Key accountabilities:

• Monthly payroll processes (Payroll review, compiling query list, advising clients on payroll best practices, advising clients on statutory changes & requirements, identifying & communicating potential risks to clients, process management, structured working, interpreting & applying statutory regulations & maintaining Premier/Sage 300 People system within statutory regulations and client requirements, ability to solve problems and client queries, simulation payslips and "what if" scenarios created for clients).
• Compliance (contributing to the improvement of internal systems and procedures, operating effectively and in line with Outsourcing framework & participation in efficiency drives).
• Influence on financial performance of team (Building and maintaining sustainable client relationships to ensure recurring business.
• Client Relationships (building and maintaining sustainable long-term relationship with clients, prompting clients for information, alerting clients of potential risks and consequences of actions, responding to requests & queries from clients within the framework of client SLA’s).
• Implementation and Set-up (on-boarding new clients in-line with standard operating procedures).

Required Competencies:

• Ensures Accountability when dealing with different parties in the monthly payroll process
• Action oriented and able to complete tasks within certain timeframes
• Communicates Effectively especially when explaining difficult concepts to clients
• Customer Focus – being able to give optimum solutions for clients in different scenarios
• Optimising work Processes – working smart and efficient Skills, know-how and experience:

Must Have

• Premier Payroll and/or Sage300 People experience
• Proficient in MS Word and Excel
• Fluent in English
• Ability to work under pressure in an accurate and professional manner
• Attention to detail and systematic approach to workload
• Business maturity
• Deadline driven
• Ability to work on his/her own – taking ownership
• Advanced planning and time management skills
• Excellent communication skills

Preferred

• Reliable transport for client visits
• Training with previous experience in Payroll Outsourcing will be advantageous
• Payroll Management/Supervisory experience
• Assertiveness
• A “can do” attitude

Technical / Professional Qualifications

• Mathematics in Gr12 (a must)
• Accounting in Gr12 (Preferable)
• B. Com Degree or similar work experience
• Certification as a VIP Premier and/or Sage300 People Support Consultant or VIP Premier and/or Sage300 People Consulting, or similar work experience

Key Performance Indicators (goals)

• All output supplied to clients is 100% on time, in full and error free
• Operate 100% in line with Outsourcing Control Framework
• Ensuring that existing and new clients experience superior service on a continuous basis – tracked by quarterly survey stats per Account Manager.
• Enhancing and maintaining own system and statutory knowledge and achieving at a minimum of 75% in the annual assessments
• Building and maintaining sustainable customer relationships to ensure recurring business and client retention Direct reports: