Project Management Specialist - Randburg at Tracker Connect (Pty) Ltd

Job description
KEY DUTIES AND RESPONSIBILITES:

• SLA Management
• Measure adherence to SLA for internal/external customers.
• Report to management on adherence to SLA for internal/external customers.
• Ensure compliance of changes submitted and all registered projects.

Projects

• Oversee the entire IT Infrastructure departmental projects and serve as a point of contact for the department and customers.
• Ensure project control is adhered to as per the project process & policy.
• Duties includes coordinating work, identifying risks and mitigation plans, and handling projects budget strategies.
• Set timeline estimates and ensure the needs of stakeholders are met.
• Communicate & request approval for emergency changes.
• Ability to Prepare monthly reports including graphical data.
• Ability to analyze and assess submitted change requests according to categories and communicate accordingly.
• Clear communicator (both written and verbal).
• Be flexible and adaptable in approach to problem solving.
• Actively encourage strong working relationships with other teams.
• Actively seeks ways of improving incident management processes.
• Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.

Department Standards

• Ensure compliance with project management standards.
• Investigate new processes and procedures to improve the Project Management process.
• Continuous improvement on project management best practice.

Minimum requirements

• Diploma or equivalent qualification in Business Administration or related field.
• Extensive experience in project management, Computing, AgilePM 2019 Foundation,PMBOK, PRINCE2 and ITIL V4 Foundation Certificate.
• 3 Years’ Experience as a Project Specialist or 5 Years ‘as a Project Coordinator or similar role.
• Product specific training and computer proficiency.
• Hands-on experience with flowcharts, technical documentation, and schedules.
• Knowledge of project management software (e.g., Microsoft Project).