Project Manager Image Processing & Solutions at Metrofile

PURPOSE OF JOB

• The Project Manager is responsible for the effective planning, execution, and delivery of client projects in alignment with contractual obligations and organisational objectives. This role requires strong client-facing capabilities, with a focus on contract management, SLA tracking, and cross-functional communication to ensure seamless coordination between sales, operations, and clients.

KEY RESPONSIBILITIES

• Lead and manage the full lifecycle of client projects, from initiation through to completion and closure.
• Monitor and track Service Level Agreements (SLAs), ensuring compliance and timely escalation of risks or deviations.
• Maintain effective communication between sales, operational teams, and clients, ensuring alignment on project objectives, deliverables, and timelines.
• Develop and maintain project documentation, including project plans, status reports, and risk registers.
• Ensure contractual terms and obligations are adhered to, with appropriate governance and reporting in place.
• Identify, mitigate, and manage risks to safeguard project delivery and client satisfaction.
• Drive continuous improvement initiatives, enhancing project delivery standards and client outcomes.

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A postgraduate diploma or degree in Project Management (essential).
• Minimum of 5 years’ experience in project management, preferably within a client-facing environment.
• Proven experience in contract management and SLA performance tracking.
• Strong understanding of project management methodologies and tools.
• Demonstrated ability to manage multiple projects simultaneously.

Skills and Competencies

• Excellent verbal and written communication skills, with the ability to engage confidently with senior stakeholders.
• Strong negotiation and problem-solving skills.
• Ability to build and maintain productive client and internal relationships.
• High level of organizational and time management skills.
• Analytical mindset with attention to detail.

Key Performance Indicators (KPIs)

• Project Delivery: Percentage of projects delivered on time, within scope, and within budget.
• SLA Compliance: Achievement of SLA targets and service commitments.
• Client Satisfaction: Client feedback scores and repeat business from managed accounts.
• Risk Management: Number of risks/issues proactively identified, mitigated, and resolved.
• Communication Effectiveness: Quality and timeliness of reports, updates, and stakeholder engagement.
• Contractual Compliance: Adherence to all contractual requirements, with zero escalated breaches.
• Team Collaboration: Effectiveness in coordinating between sales, operations, and client teams.
• Continuous Improvement: Implementation of process enhancements leading to measurable efficiency gains.

Deadline:9th September,2025