Project Manager at RetailNext

About the job

RetailNext is looking for a Project Manager to coordinate the entire process of getting our innovative technology up and running in each retail store. This position will be located at our office in Cape Town South Africa.

RetailNext is looking for a Project Manager to coordinate the entire process of getting our innovative technology up and running in each retail store. This position will be located at our office in Cape Town South Africa. RetailNext is the market leader in Big Data solutions for brick-and-mortar challenges. Our patented technology delivers comprehensive, real-time analytics that empowers worldwide retailers, shopping centers, and manufacturers to collect, analyze, and visualize in-store data.

Specific Job Responsibilities

• Manage the coordination of all aspects of solution deployment including:
  • Field service vendors
  • Product delivery
  • Tech Services
  • Customer project management
• Partner with stakeholders with order placement for roll-outs, pilots and ongoing replacements
• Travel as necessary to client and partner locations
• Effectively coordinate internal, customer and partner resources to complete planned tasks
• Create and execute project work plans and revise as appropriate to meet changing internal and external requirements
• Manage internal and external resources to complete deliverables, track progress and facilitate issue resolution
• Primary customer contact for managing day-to-day project activities
• Develop meeting agendas, coordinating resources, facilitating meetings, documenting outcomes and driving actions to completion
• Manage ongoing project documentation such as schedules, issues lists, risk factors, meeting minutes, and ensure documents are complete, current, and archived
• Develop weekly project status reports, distributing to required parties, reviewing with customer resources and RetailNext management
• Coordinate staffing of project resources
• Identify scope changes quickly, gaining approval on change orders, escalating issues to assure resolution before project timeline and staying within budget
• Utilize existing processes including checkpoint reviews and documentation, and contribute to process improvement

Experience And Education
The person who fills this role will:

• Love serving customers and has an insatiable appetite for delivering excellent customer service and exceeding customer expectations
• Have strong written and verbal communication skills and is able to communicate technology as an approachable and understandable tool
• Have deep project management skills and be extremely detail oriented.
• Have a “roll up their sleeves” mentality to ensure smooth execution of a project
• Work well with cross-functional teams and is team oriented to ensure maximum results for client and RetailNext.
• Be a self-starter, is comfortable with frequently changing requirements and can work autonomously while still keeping relevant stakeholders up to date on progress

The Ideal Candidate Will Have The Following Experience

• Undergraduate degree in business or
• 3+ years of experience in project management.
• Additional experience in retail or customer service a PLUS
• Experience deploying software or hardware solutions in a retail environment.
• Project Management work involving Low Voltage Cabling or Construction is a plus
• Knowledge of MS Office products, proficient in NetSuite and project management tools.
• Experience working in or entrepreneurial environment