Project Sales Specialist - Fourways at Leroy Merlin

Description

As a Sales Specialist, you will play a vital role in showcasing our new concept and product to potential customers, guiding them through the purchasing process, and ensuring their utmost satisfaction. If you thrive on challenges and are committed to exceeding customer expectations, this is the perfect opportunity for you.

Requirements

• Engage with customers once the customer brief is allocated to confirm project details and communicate the kitchen project process and customer promise.
• Set up communication portals with customers, customer managers, measurement specialists, and designers, effectively conveying project details and scheduling measurement dates.
• Follow all steps of the kitchen sale process, including design, measurement, and quote, while adhering to the customer promise framework.
• Present design proposals to customers, providing a clear rationale for each design choice.
• Negotiate and finalize sales in alignment with the company's price policy, including installation and associated fees.
• Confirm stock availability and adjust quotations accordingly to fulfill project requirements.
• Ensure finalization of quotes and payment.
• Coordinate with stores to track stock delivery and accuracy of orders.
• Follow up with customers to confirm delivery and installation.
• Manage contractors associated with the project.
• Maintain compliance with the customer's promise and address any challenges or concerns raised by customers during the process.
• Conduct site inspections to validate stock delivery, evaluate workmanship, and obtain kitchen sign-offs.
• Follow up with customers upon project completion to ensure their satisfaction.
• Work a flexible 40-hour week, subject to schedule adjustments.
• The Sales Specialist will be based in Campus (Head office, Fourways) but will be required to travel to different locations and stores. 
• Meet the Key Performance Indicators (KPIs) set by the platform manager.
• Provide training to staff and new joiners as required by the project manager.
• Contribute to the growth of the platform by implementing effective systems.

Profile:

The ideal candidate should possess the following skills, experience, and attributes:

• Grade 12 or NQF 4 equivalent.
• Extensive knowledge of kitchen sales.
• Familiarity with relevant design and visualization tools.
• Excellent communication and customer service skills.
• Strong project management abilities.
• Active listening skills with a keen attention to detail.
• Exceptional organizational and time management skills.
• Ability to respect differing opinions, styles, and financial situations.
• Capacity to work effectively within a diverse team with multiple stakeholders.
• Thrives in a fast-paced environment and can handle multiple tasks.
• Can work well under pressure and efficiently prioritize tasks.
• Resilient, adaptable to change, stress-tolerant, and collaborates well across functions.
• Confident decision-maker and adept at problem-solving.
• Self-driven, able to work independently.
• Excellent problem-solving skills and the ability to address customer complaints.
• Must possess a valid driver's license and preferably have a car