Fresh Openings at Leroy Merlin

Description

Main responsibilities:

• Take an active part in the development of the business’ processes, procedures, methods, information and systems, as well as the development of strategic action plans in order to improve business performance in the store.
• Accountable for profitability.
• Assist Department managers to analyze financial and operational data, identifying strengths and weaknesses and recommend improvements in methods and processes. 
• Conduct Financial investigation and analysis of store performance 
• Monitoring, driving revenue and expense blocks in the P&L.
• Oversee and develop the business plan within the store through setting targets, action plans, financial projections and simulations, as well as following up and conducting deviation analysis. 
• Reporting and presentation of the financial outcome, business plans and projections to the management.
• Accounting efficiency, complying with time schedules as well as with accounting and quality standards.
• Liaise with the Head Office regarding accounting, tax, legal, audit and security issues.
• Propose and participate in developing processes and procedures to minimize operational and personal risks.
• Propose and participate in developing processes and procedures to achieve administrative efficiency and protection of company assets.
• Monitor customer service levels in tills, guaranteeing the respect and the reliability of the procedures through the empowerment of the team.
• Monitor indicators related to stock quality, flow and rotation of goods - establish action plans where necessary.
• Promote and live company values, respect the individual customer first and promote quality.
• Foster and promote a safe and healthy work environment by maintaining safe work practices at all times and to comply with safety policies and procedures.
• Keep abreast of the trends through continuous learning.

COMPETENCIES

• Ability to reach business objectives: demonstrate effort, willingness and ambition to achieve goals, recognize opportunities and generate results.
• Ability to be assertive and provide logical direction
• Commitment to own development and continuously acquiring new skills and knowledge.
• Responsibility and perseverance at work, commitment to offer the highest quality work and attention to detail.
• Strong leadership experience with ability to positively influence 
• Ensuring that processes and systems are adhered to and transferring own knowledge in a simplified manner.
• Proactive goal setting, structuring of plans, identifying of the appropriate resources (people and materials) to achieve the goal.
• Performing ad-hoc data analysis, reporting and controlling tasks.
• Presentation of relevant financial performance and offering detailed commenting when needed.
• Take timeous decisions and initiate appropriate responses/actions evaluating advantages, disadvantages and other alternatives.
• Offering innovative, different ideas that do not stem from existing processes and identifying less evident models and original combinations.
• Analyze data, piece information together and generate logical conclusions.
• Time management
• High business acumen with a high standard of ethics 

Requirements

Minimum Requirements: 

• Bachelors’ degree in Finance or Accounting.  
• Minimum 3 years of experience at a managerial level. 
• Solid retail experience.
• Ability to analyze results, recommend changes and implement necessary actions to maximize the business returns and enhance the operation’s performance.
• Experience working in support of a store/operation management team.
• Computer literacy at an advanced level (Super User skills and extensive knowledge managing SAP, EIS or other ERP systems and Excel)
• Experience in operations management and leading by influence. - empowering and training staff, introducing schemes to improve quality, creating sustainable change and team involvement. 
• Highly enthusiastic, well-organized, analytical and diligent.

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Main responsibilities:

• Manage administrative functions of the installation team - Capture Invoices, manage payments, reconciliation of accounts for service providers.
• Vet and approve contractors as per the approved LMSA vetting process.
• Collaborate with customer experience manager to ensure painless customer experience on installations and manage non-compliant service providers.
• Work with the Market teams to develop standard fees in line with strategic market objectives.
• Create BASA codes for standard fees and ensure that the standard fee is available online & instore.
• Work with the EMerch team to manage descriptions for Search Engine Optimisation.
• Create and manage a Dashboard for Installations to view performance against monthly targets.
• Work collaboratively with the digital team on systems and processes to enhance the customer, store and collaborator journey on installations.
• Act as support to the Installations Team where needed.
• Work with Communications to effectively promote installation services.
• Work with the Marketplace Services team to coordinate installation offerings to ensure customer needs are met.

Requirements

Profile:

The successful candidate should have the following skills, experience and attributes:

• Matric certificate
• Project management qualification and experience will be an added advantage
• Experience in LM systems like BASA, Dameo etc.
• Efficient and effective communication and customer service skills
• Outstanding project management skills
• Excellent organisational and time management skills as well as attention to detail
• Able to work well with a broad team with multiple stakeholders
• Work well under pressure
• Efficient and able to prioritise
• Resilient - easily adapts to change, stress tolerant and able to collaborate cross functionally
• Confident decision maker and able to problem solve
• Works independently and is self-driven
• Excellent interpersonal relations
• A team builder and team player
• Self-confident, hardworking and lives by example
• Responsible
• Analytical
• Assertive and challenges the status quo
• Must have a Driver's Licence and preferably own car 

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Purpose of the role 

To conceptualise and produce high quality creative design in line within the company brand guidelines. To manage the production and execution of marketing collateral through all media platforms including print, digital and OOH.  To project manage all campaign collateral through all internal and external stakeholders to completion of the campaign, including all communication topics relevant to that market.

Requirements

Key Responsibilities

• Definition and facilitation of our Brand platform – with differing strategies per market.
• Take into account broader corporate & marketing strategy / objectives during conceptualization and execution phases. 
• Understand, maintain and adhere to Corporate Identity guidelines at all times in the creative and production process. 
• Responsible for the Brand positioning and conduct appropriate studies for measurement including e-reputation.
• Responsible for the Brand image and define the code of the Brand.
• Content sourcing and creation on the following platforms, social media, website, newsletters, signage. This includes design and copywriting.
• Project management skills to facilitate collaboration between external and internal stakeholders.
• Conduct the process for selection of our Communication Agency Partner and manage the work and relationship with the agency.
• Develop the edition strategy, manage offline and online content including video, pictures etc.
• Formalise and implement our social network strategy
• Serve as the brand champion and ambassador both internally and externally
• Manage the budget of design related elements
• Clarify and ensure timelines and deadlines are met.

Minimum Requirements:

• Relevant qualification (Graphic Design Diploma, BCom Degree in Communications or similar)
• Proficient in Adobe creative suite
• Must be a confident communicator and presenter.
• Strong writing, editing, proof-reading, layout and design, professional printing/publishing skills are essential.
• Must possess excellent organizational and planning skills
• Superior project management and time management skills
• A wide degree of creativity and latitude 
• Strong knowledge and understanding of current trends in digital media/social media
• Self-motivated with a positive and professional approach to management
• Experience in omnichannel Retail or FMCG marketing is a plus

Skills and Competencies

• Fundamentals of design imaging 
• Basic web design 
• Basic Animation 
• Basic editing for video and audio 

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Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements 

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

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Purpose of the role 

To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements

The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

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Description

As a Sales Specialist, you will play a vital role in showcasing our new concept and product to potential customers, guiding them through the purchasing process, and ensuring their utmost satisfaction. If you thrive on challenges and are committed to exceeding customer expectations, this is the perfect opportunity for you.

Requirements

• Engage with customers once the customer brief is allocated to confirm project details and communicate the kitchen project process and customer promise.
• Set up communication portals with customers, customer managers, measurement specialists, and designers, effectively conveying project details and scheduling measurement dates.
• Follow all steps of the kitchen sale process, including design, measurement, and quote, while adhering to the customer promise framework.
• Present design proposals to customers, providing a clear rationale for each design choice.
• Negotiate and finalize sales in alignment with the company's price policy, including installation and associated fees.
• Confirm stock availability and adjust quotations accordingly to fulfill project requirements.
• Ensure finalization of quotes and payment.
• Coordinate with stores to track stock delivery and accuracy of orders.
• Follow up with customers to confirm delivery and installation.
• Manage contractors associated with the project.
• Maintain compliance with the customer's promise and address any challenges or concerns raised by customers during the process.
• Conduct site inspections to validate stock delivery, evaluate workmanship, and obtain kitchen sign-offs.
• Follow up with customers upon project completion to ensure their satisfaction.
• Work a flexible 40-hour week, subject to schedule adjustments.
• The Sales Specialist will be based in Campus (Head office, Fourways) but will be required to travel to different locations and stores. 
• Meet the Key Performance Indicators (KPIs) set by the platform manager.
• Provide training to staff and new joiners as required by the project manager.
• Contribute to the growth of the platform by implementing effective systems.

Profile:

The ideal candidate should possess the following skills, experience, and attributes:

• Grade 12 or NQF 4 equivalent.
• Extensive knowledge of kitchen sales.
• Familiarity with relevant design and visualization tools.
• Excellent communication and customer service skills.
• Strong project management abilities.
• Active listening skills with a keen attention to detail.
• Exceptional organizational and time management skills.
• Ability to respect differing opinions, styles, and financial situations.
• Capacity to work effectively within a diverse team with multiple stakeholders.
• Thrives in a fast-paced environment and can handle multiple tasks.
• Can work well under pressure and efficiently prioritize tasks.
• Resilient, adaptable to change, stress-tolerant, and collaborates well across functions.
• Confident decision-maker and adept at problem-solving.
• Self-driven, able to work independently.
• Excellent problem-solving skills and the ability to address customer complaints.
• Must possess a valid driver's license and preferably have a car