Installations platform coordinator - Fourways at Leroy Merlin

Main responsibilities:

• Manage administrative functions of the installation team - Capture Invoices, manage payments, reconciliation of accounts for service providers.
• Vet and approve contractors as per the approved LMSA vetting process.
• Collaborate with customer experience manager to ensure painless customer experience on installations and manage non-compliant service providers.
• Work with the Market teams to develop standard fees in line with strategic market objectives.
• Create BASA codes for standard fees and ensure that the standard fee is available online & instore.
• Work with the EMerch team to manage descriptions for Search Engine Optimisation.
• Create and manage a Dashboard for Installations to view performance against monthly targets.
• Work collaboratively with the digital team on systems and processes to enhance the customer, store and collaborator journey on installations.
• Act as support to the Installations Team where needed.
• Work with Communications to effectively promote installation services.
• Work with the Marketplace Services team to coordinate installation offerings to ensure customer needs are met.

Requirements

Profile:

The successful candidate should have the following skills, experience and attributes:

• Matric certificate
• Project management qualification and experience will be an added advantage
• Experience in LM systems like BASA, Dameo etc.
• Efficient and effective communication and customer service skills
• Outstanding project management skills
• Excellent organisational and time management skills as well as attention to detail
• Able to work well with a broad team with multiple stakeholders
• Work well under pressure
• Efficient and able to prioritise
• Resilient - easily adapts to change, stress tolerant and able to collaborate cross functionally
• Confident decision maker and able to problem solve
• Works independently and is self-driven
• Excellent interpersonal relations
• A team builder and team player
• Self-confident, hardworking and lives by example
• Responsible
• Analytical
• Assertive and challenges the status quo
• Must have a Driver's Licence and preferably own car