Provisioning & Escalations Engineer at Vodacom

Role Purpose

The Provisioning & Escalations Engineer role is based within the Enterprise Business Unit's Vodacom Business Africa
The role of the Provisioning & Escalations Engineer is responsible for implementation of customers services and escalated support of VBA Group customer services. Will be accountable for the effective implementation of all IP related customers services across the VBA Group Global network as well as the support of these services.

Your Responsibilities Will Include
Key accountabilities and decision ownership:

• Implementation of all customer services across VBA Group according to design.
• Ensure all customer design and implementation technical documentation is updated.
• In-life Support of installed customer services, ensuring timely response to resolution of incidents.
• Escalated troubleshooting of customer incidents on escalation.
• Ongoing maintenance of VBA network ensuring alignment to billing.
• Experience working through every phase of network engineering (OSI 1-7).
• Ensure operation of all customer related services
   

Key Performance Indicators

• Effective and optimal implementation of customer services.
• Adherence to network implementation standards.
• Effective support of customer services.
   

The Ideal Candidate Will Have
Core competencies, knowledge and experience:

• 2-3 years’ implementation experience using CLI and relevant provisioning tools.
• 2-3 years’ experience supporting multinational customers.
• Cisco/Juniper Professional level certification and equivalent experience.
• Strong verbal communication.
• Experience supporting large scale multi-national networks.
• SD-WAN relevant background
   

Must Have Technical / Professional Qualifications

• Matric
• 5 years’ experience in IP Networking – preferably in the service provider segment

Or

• Matric
• 3 Year Degree / Equivalent Qualification
• 3 years’ experience in IP networking arena, preferably in the service provider segment.

Closing date for applications: Monday, 25 May 2020