THE FEDERATED EMPLOYERS MUTUAL ASSURANCE COMPANY (RF) PROPRIETARY LIMITED was established as a mutual insurer in 1936 and on the introduction of the Workmen's Compensation Act 1941 was granted a licence to continue to transact workmen's compensation insurance for the building industry.
Its business operations are essentially confined to the insurance of e...
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FEM is seeking to appoint a Quality Assurance Manager within its Risk and Compliance Department, based at its Head Office in Rosebank. Reporting directly to the Chief Risk Officer, this role is pivotal in leading and advancing FEM’s Quality Assurance function. It plays a vital role in safeguarding customer satisfaction, ensuring regulatory compliance, and upholding the organisation’s reputation.
The primary objective of this position is to ensure FEM's operations consistently adhere to high standards of quality, performance, and reliability. Core responsibilities include the development and enforcement of quality benchmarks, ongoing process monitoring and evaluation, error and loss prevention, compliance assurance, and the delivery of training and support.
The role also involves proactively identifying and reporting potential risk areas to mitigate financial loss and reputational harm. Additionally, the incumbent must ensure that end-to-end processes in claims and premium cycle administration are compliant with relevant regulations, industry best practices, and stakeholder expectations.
Applicants must have successfully completed matric and relevant degree or diploma. Ideal candidates will hold a diploma or certificate in auditing, possess knowledge of ISO 9001, Total Quality Management, and COID (via a recognised tertiary institution), and bring at least two years of relevant work experience with a proven record of high performance.
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