Quality Assurer: National Contact Centre: Cape Town (Fixed Term) at Democratic Alliance

The successful candidates will be responsible for:

• Determining quality standards by studying inbound and outbound calls and voter service
• Monitoring calls to improve quality, minimise errors and track operative performance
• Evaluating the quality of interviews against a set criteria
• Producing quantitative reports of interviewer techniques
• Informing team management of outstanding and poor performance
• Recommending when training interventions should take place, and assisting with same
• Compiling training materials and other required documentation

Requirements

Minimum requirements:

• National Senior Certificate or equivalent
• Fluency, written and spoken, in at least one of the following official languages, in addition to English: Afrikaans, Sesotho, Sepedi, Setswana, Xhosa, Zulu
• Experience as a Quality Assurer (advantageous)
• Computer literacy, particularly MS Office Suite