Quality Auditor at Discovery Limited

About The Quality Management Auditing Team

The Quality Auditing team is one of the 14 unique functions that form part of the Service Lab.  Their role is to perform Quality Audits on various functions within Discovery to ensure all quality standards are met. The team goal is to provide Business Assurance Services to various companies within the Group, enabling continual improvement by utilizing global best practice and new technologies in multiple channels thereby providing thought leadership, information, knowledge, tools and skills which drive and support operational excellence.

Job Purpose

To perform quality audits on various functions within Discovery, including the collation of audit data and compilation of reports.

Key Accountabilities:

• Auditing of processes and protocols accurately

• Compilation of daily, weekly and monthly reports relating to the audits performed

• Provide feedback on audit findings to team leaders, managers, including disputes/error rates

• Make recommendations for improvements in systems and processes

• Host and attend calibration sessions/forums

Essential Education:

• Matric

Advantageous Education:

• Completed business / tertiary course in the French language

Essential Knowledge:

• Intermediate level experience and knowledge of MS Office suite

• Excellent command of the French language

 Advantageous Knowledge:

• Working knowledge of the Financial Services Industry with specific relevance to Health Insurance

Essential Experience:

• A minimum of 2 years’ experience in similar role

Advantageous Experience:

• Working experience applying the French language

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.