Quality Control at Santam Insurance

What will you do?
This career opportunity is available at Santam for the Claims Department. This role is based in Auckland Park, Johannesburg.

What will you do?
Quality Control will provides specialist and professional input, advice and guidance to the Specialist Claims Management team to enable them to achieve agreed business requirements, contribute to overall targets and improve their performance in line with the business strategy and objectives. This is a consulting and implementation roles

Key Responsibilities

• Align the Specialist Claims strategy with claims strategy.
• Assisting in implementing best practice initiatives to improve service levels, cost efficiency and cost effectiveness.
• Internal and standard operating procedure process.
• Responsible for total process design and compliance.
• Assisting with consolidating information from various role players and coordinating this process with business
• AJS Operating System - Maintenance, System Enhancement and Operational incident management
• Management information and Analytics.
• Management expenses - All expenses, cost saving initiatives and budget.
• Projects - Champion initiatives and responsible for implementation on a national basis
• Operational audits - client service and key operational risks
• Co-ordination of ad hoc request.

Qualifications And Experience

• Matric plus relevant graduate qualification in Business / Project management / IT or Data Science
• Minimum of 5 years’ experience in a Financial or Business related environment.

Knowledge And Skills

• Understanding of Business Processes
• Understanding of Information Technology
• Analytical skills
• Problem solving skills
• Decision making skills
• Time management skills
• Communication skills
• Negotiation skills

Personal Attributes

• Driving Strategy and Results
• Deciding and Initiating action
• Collaboration
• Client Focused
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/gaining commitment
• Business acumen
   

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date- 04 September 2020