Queue Marshal at City of Johannesburg

Appointment Requirements: 

• Grade 10 or higher; 
• Youth between the ages of 18 and older (youth preferred); 
• People with disabilities; 
• Knowledge of the City’s process, best practices and policies and procedures on Health and Social issues; 
• Numeric and good writing and verbal communication skills; and 
• Different uses of electronic devices such as sending emails, using the internet. 

Primary Function:

• Welcome patients and visitors 
• Assist in giving information and directing clinic clients in various streams and ensure smooth patient flow 
• Screen patients in the waiting areas 
• Managing, controlling queues, direct clients to appropriate areas of the facility 
• Oversee helpdesk and attend to patient enquiries 

Key Performance Areas:

• Provide Monitoring and Reporting of programme. 

 Leading Competencies: 

• Knowledge of the City’s processes, best practices and policies and procedures on Health and transversal issues. 
• Teamwork,
• Honesty, & Accountability, 
• Time management; 
• Organizational skills; 
• Emotional intelligence; 
• Sound judgement; 
• Ability to take initiative where necessary to achieve necessary outcomes and under pressure. 

 Core Competencies: 

• Good Communication skills, 
• Confidentiality, and integrity. 
• Customer and Service Delivery Management (Batho Pele) Ethics, HR Values and CoJ Values. 
• Integrity and Professionalism, Impact and Influence and Confidentiality.