Quotation and Order Management Specialist at Metso

WHAT YOU WILL DO

• Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information
• Process customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry
• Prepare customer quotations based on application, specifications, costs, and pricing guidelines
• Accumulates costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts
• Evaluates vendor quotes and shop cost estimates
• Establish selling prices of parts based on previous history, evaluation of customer, evaluation of the market, and company objective margin
• Responsible to expedite all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping and Accounting to meet the customer’s requirements
• Administers order entry of customer purchase order and provides required back up information to all other departments involved in the order execution
• Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge
• Participate in establishment of pricing strategies and customer negotiations
• Resolve order related problems, discrepancies, and customer-related issues working with sales and product support teams
• Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers
• Demonstrate cooperative team effort within the solutions group and the team
• Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
• Improve efficiency of on-time delivery
• Demonstrates dependability and punctuality
• Observes safety regulations and exhibits a concern for safety
• Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
• Travel (both domestic and international) may be required as needed
• Perform other duties and/or other special projects as required

WHO YOU ARE

• Matric (Grade 12)
• High school diploma or equivalent work experience
• 2-5 years’ experience in a customer service or similar role
• SAP experience

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Strong drive, and performance orientation
• Ability to work in a team atmosphere
• Well Spoken and ability to stay calm and focussed under high pressure situations
• Attention to detail and a sense of urgency-oriented behaviours are required
• Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
• Self-motivated / performance driven focus on providing excellent customer service
• Prepared to work flexible work hours to meet deadlines when required
• Strong communication, co-operation and interpersonal skills to manage internal and external interfaces

Job posting end date: 03/30/2026