With a turnover of more than 7.9 billion euros, access to 46 of the continent's 54 countries and 22,600 employees. CFAO is a major player in the fields of mobility, health, consumer goods, infrastructure and energy.
A partner of major global brands, the Group operates across the entire value chain - import, production, distribution - according to the bes...
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The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.
Compiling Quotations and submitting to the customer within 24 hours
Follow up on submitted quotes (3x per quote)
Customer satisfaction.
Feedback daily to managers
Compile weekly Quote report
Support the team to achieve predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician / mechanic time sheets, etc.). Various specific administrative tasks relating to invoices and managing service schedules are included in this area of responsibility if required
Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.
General administrative duties.
Profil demandé :
Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills; ability to interpret information presented verbally or in written format; ability to express self and present information in a clear and comprehensible way / format
Ability to interact with senior management; excellent communication skills with people at all levels in an organization
Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally
Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
Strong focus on attention to detail and accuracy
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated
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