Reactivations agent at Ignition Group

Job Description

• The campaign is a market disrupting tech device insurance product brand. It provides insurance for a range of devices from handsets to TVs, home content and everything in between.

Reactivations agent:

• Will focus on new business sales, retargeting and cross sell for our tech product range.
• May be required to assist internal customer servicing areas in the retention and alteration of active client policies.
• Explain selected products and associated benefits and prices, while answering any questions from customers.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.
• We are offering vibrant and goal driven individuals the opportunity to master their sales and customer services skills to further their professional development.

Responsibilities:

• Understand selected products and services available to identified client segments
• Meeting all KPI’s targets
• Foster open communication through active listening
• Ensure accuracy in all capturing activities
• Address questions from clients
• Explain selected policy or product features
• Effectively manage available the leads to maximize success rates
• Ensure that all communication to customers is within agreed standards
• Always maintain strict confidentiality and adhere to legislation and service guidelines
• Sales and customer services objection handling
• Must be experienced in client servicing and closing sales

Job Requirements

Requirements:

• Matric / Grade 12 (Essential)
• Outbound call centre sales experience (minimum 6 months)
• Insurance product knowledge (advantageous)
• Insurance sales and/or servicing experience (advantageous)
• Criminal and credit clear (Essential)
• Computer literacy (Essential)
• Proficient in MS Word, Email and good typing speed (Essential)
• Neutral accent with excellent verbal and written English communication skills (Essential)