New Jobs at Ignition Group

Job Description

• The campaign is a market disrupting tech device insurance product brand. It provides insurance for a range of devices from handsets to TVs, home content and everything in between.

Reactivations agent:

• Will focus on new business sales, retargeting and cross sell for our tech product range.
• May be required to assist internal customer servicing areas in the retention and alteration of active client policies.
• Explain selected products and associated benefits and prices, while answering any questions from customers.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.
• We are offering vibrant and goal driven individuals the opportunity to master their sales and customer services skills to further their professional development.

Responsibilities:

• Understand selected products and services available to identified client segments
• Meeting all KPI’s targets
• Foster open communication through active listening
• Ensure accuracy in all capturing activities
• Address questions from clients
• Explain selected policy or product features
• Effectively manage available the leads to maximize success rates
• Ensure that all communication to customers is within agreed standards
• Always maintain strict confidentiality and adhere to legislation and service guidelines
• Sales and customer services objection handling
• Must be experienced in client servicing and closing sales

Job Requirements

Requirements:

• Matric / Grade 12 (Essential)
• Outbound call centre sales experience (minimum 6 months)
• Insurance product knowledge (advantageous)
• Insurance sales and/or servicing experience (advantageous)
• Criminal and credit clear (Essential)
• Computer literacy (Essential)
• Proficient in MS Word, Email and good typing speed (Essential)
• Neutral accent with excellent verbal and written English communication skills (Essential)

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Job Description
Responsibilities:

• Develop long-form content, including thought leadership articles, case studies, and blogs.
• Produce compelling PR content, including press releases, media statements, and contributed articles.
• Conduct thorough research to ensure all writing is accurate, insightful, and well-supported by data or case studies.
• Collaborate with internal teams and external partners to create content aligned with brand strategy.
• Conceptualize and develop unique content ideas to elevate our brand’s position in the market.
• Maintain a high standard of writing, ensuring all content is clear, persuasive, and aligns with the brand’s tone of voice.
• Adapt writing style for various formats, including internal communication, blogs, newsletters, social media, and web copy.
• Stay up to date with industry trends and incorporate new insights into thought leadership pieces.

Job Requirements

Qualifications:

• Relevant marketing qualification (diploma or degree in marketing, communications).
• 3-5 years of experience as a copywriter, preferably in a marketing or agency environment.
• Proven experience in long-form content writing and research-based projects.
• Strong conceptual writing skills with the ability to generate fresh, innovative ideas.
• Demonstrated experience in writing thought leadership content.
• Understanding of email marketing best practices and campaign optimization.
• Excellent organisational and time management skills.
• Strong attention to detail and ability to meet deadlines.
• Excellent writing and communication skills.
• Experience with PR writing is highly desirable.
• Strong research and analytical skills.
• Proficiency in using project management tools.

Bonus Points:

• Experience working in a fast-paced, collaborative environment.
• Familiarity with content management systems (CMS) and SEO best practices.
• Experience in writing for various industries, particularly B2B.