Receptionist at Allan Gray Proprietary Limited

Job Description

•    To receive and coordinate client and vendor visits to our office to enhance the overall experience of the Allan Gray brand and operations
•    To create an experience of ease and personal focus for clients visiting our office through a customised and dedicated service
•    To enable a seamless operation between business and clients/visitors through cohesive teamwork supporting the end-to-end coordination of meetings and functions
•    To align Reception to the business service strategy through instilling trust, confidence and satisfaction with clients
•    To facilitate internal clients in achieving their service objectives through flexible and supportive service delivery
•    To continuously improve/advance our client’s experience through keeping abreast of best practices and proactively adapting in working styles and methods

Responsibilities

• Execute a high level of front line service delivery and engagement with clients, internal staff and event coordinators through high energy levels and dynamism
•   Keep track of regular visitors and develop a customized experience based on individual needs
•    Foster and maintain a team service  and client experience focused culture
•    Monitor and control visitor’s access and identify clients that visit Allan Gray
•    Meet and greet visitors and clients when they enter our building and escort them to appropriate areas
•    Offer and coordinate the delivery of beverages to visitors and clients
•    Reconcile and plan scheduled visits and specified facility requirements in advance
•    Provide first-line support for facility requirements (audio visual, video conference, teleconference, Virtual meeting setups, etc.)
•    Display a high level of responsiveness towards maintaining the orderliness of meeting rooms and replenishment of marketing supplies
•    Deal with elevated queries
•    Answer the Telephony /switchboard on a rotational basis.

Skills and Competencies

•    Strong Client focus
•    High energy levels and dynamism
•    Adaptability
•    Professional, diplomatic and tactful
•    Exceptional interpersonal skills
•    Excellent verbal and written communication skills
•    Excellent organisational skills
•    Excellent time management skills; ability to manage a heavy workload and multiple tasks
•    Accept accountability and take responsibility for tasks
•    Initiative and able to innovate; solution orientated
•    Ability to handle pressure
•    Ability to function as part of a team