Allan Gray Proprietary Limited is an investment manager, focused on creating financial security for investors. You can access our investment expertise through our unit trusts.
Our purpose is to help investors build wealth over the long term. We seek to earn the trust of our clients by providing superior long-term investment performance, outstanding client se...
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To receive and coordinate client and vendor visits to our office to enhance the overall experience of the Allan Gray brand and operations
To create an experience of ease and personal focus for clients visiting our office through a customised and dedicated service
To enable a seamless operation between business and clients/visitors through cohesive teamwork supporting the end-to-end coordination of meetings and functions
To align Reception to the business service strategy through instilling trust, confidence and satisfaction with clients
To facilitate internal clients in achieving their service objectives through flexible and supportive service delivery
To continuously improve/advance our client’s experience through keeping abreast of best practices and proactively adapting in working styles and methods
Responsibilities
Execute a high level of front line service delivery and engagement with clients, internal staff and event coordinators through high energy levels and dynamism
Keep track of regular visitors and develop a customized experience based on individual needs
Foster and maintain a team service and client experience focused culture
Monitor and control visitor’s access and identify clients that visit Allan Gray
Meet and greet visitors and clients when they enter our building and escort them to appropriate areas
Offer and coordinate the delivery of beverages to visitors and clients
Reconcile and plan scheduled visits and specified facility requirements in advance
Provide first-line support for facility requirements (audio visual, video conference, teleconference, Virtual meeting setups, etc.)
Display a high level of responsiveness towards maintaining the orderliness of meeting rooms and replenishment of marketing supplies
Deal with elevated queries
Answer the Telephony /switchboard on a rotational basis.
Skills and Competencies
Strong Client focus
High energy levels and dynamism
Adaptability
Professional, diplomatic and tactful
Exceptional interpersonal skills
Excellent verbal and written communication skills
Excellent organisational skills
Excellent time management skills; ability to manage a heavy workload and multiple tasks
Accept accountability and take responsibility for tasks
Initiative and able to innovate; solution orientated
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