Receptionist at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity within the Head Office space. We are looking for a talented individual with relevant skills and experience as a Receptionist, based in Midrand. The successful candidate will report directly to the PA of the PAC Director.
• To operate the switchboard, attend to front desk visitors and provide administration support.

Key Duties & Responsibilities    
 Manage General Administration for the site.

•  Operate the switchboard & switchboard system to ensure professional internal and external public relations service at all times.
•  Proper screening of calls and transferring of call to the appropriate person/department. Never give out Directors cell phone nos.
•  Attend to internal & external visitors in a focused business and hospitable way, while observing security procedures.
•  Provide administration support by recording and giving messages accurately.
•  Attend to management requests in respect of long distance and sometimes international calls. PA to PAC & HR Director Receptionist
•  Provide administration support to internal customers related to telephone problems and new lines.
•  Handle and ensure internal and external post is distributed to the correct recipients.
•  Ensure adequate housekeeping of meeting rooms and boardrooms;
•  Manage meeting facilities and ensure that rooms are efficiently equipped with relevant resources.
•  Facilitate orders for boardroom supplies and stationery when required.
•  Creation of PO’s for the site

KEY ATTRIBUTES AND COMPETENCIES

•  Ability to work in a pressurized environment and to ensure minimum switchboard downtime.
•  A pleasant verbal ability, communication skills and self-confidence.
•  Manage call capacity to ensure no calls are dropped. Professional telephone techniques, etiquette and interpersonal skills.
•  Good administration and PC skills.
•  Diplomacy in respect of complaining customers.
•  Punctuality vital.
•  Highly presentable/ Professional groomed at all times.
•  Must be a high motivated individual who is the face of the company.
•  Must understand and be willing to develop by learning new regions/sites and assist in an efficient manner. Get to know CCBA address, CCSA, PE address or main site receptions etc. Understand we are bottlers and direct Coca-Cola queries to Parktown.
•  Take an interest in understanding who VIP customers are and protocol would be in terms of receiving them.
•  Must take pride in managing the boardrooms on site and keeping them in good standard at all times. Stocking up flipcharts , white board markers, batteries for remotes - for the venues?
•  Must take pride and “own the space” in reception. Take pride in the fridges, ensure they are always stocked.
•  Customer complaints are critical, ensure they are addressed.

Skills, Experience & Education    
QUALIFICATIONS / EXPERIENCE

•  Computer skills on MS Word, Excel & Outlook
•  SAP User knowledge will be advantageous
•  A grade 12 qualification
•  A receptionist or similar qualification
•  At least 3 year’s receptionist and/or similar experience

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.

This position is bonded for Equity.