Receptionist- Durban Multifranchise at Motus Holdings Limited

GENERIC JOB OUTPUT

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values. 

Qualifications and Experience

Minimum Experience

• 1 - 2 years experience in a similar environment
• Experienxe within the motor industry

Minimum Qualification

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04