Receptionist at Excellerate JHI

Main purpose / objective of the position:

• To receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre. General administrative tasks and support in terms of leasing and procurement administration will also form part of this position as part of support to the centre management team. The candidate will also be required to work as Customer Services Officer over some weekends.

Decision making authority:

• Per approval framework. Training would be required to take decisions of a general nature from which specific judgment can be made to meet a new situation not yet encountered.

Experience / Education:

• Grade 12 or equivalent and at least 2 years relevant experience in an administrative environment.
• Retail shopping centre experience will be a recommendation.

Skills required:

• Telephone skills; General Administrative skills; computer literacy (MS Office, particularly
• Outlook and Word, Excel); Ability to Multi-task; Interpersonal skills, English business writing skills.

Knowledge required:

• Switchboard, General layout of the centre, Policies & Procedures, Relevant legislation, example FICA, OHS.

Competencies required:

• Communication, Customer & Quality Focus, Methodical, Teamwork & co-operation, Self-confidence; tolerance for routine.

Major drivers of work volume:

• Sophistication of switchboard equipment; number and complexity of incoming calls, leasing, procurement, projects.

Interface / relationships with:

• Internal: Centre Manager, Operations Manager, Office Staff
• External: Tenants, Landlord, Contractors