Receptionist at Excellerate JHI

About the role

• As a receptionist at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms.
• General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team.
• The candidate will also be required to work as Customer Services Officer over some weekends or public holidays.

What you will bring

Inherent requirements for the position (non-negotiable)

• Grade 12 or equivalent
• 3 years relevant experience in an administrative environment.
• Experience on managing a switchboard
• Retail shopping centre experience
• Excellent telephone etiquette and communication skills.
• Computer literacy (MS Office)

Additional demonstrable requirements:

• Methodical approach to tasks and attention to detail.
• Ability to work collaboratively as part of a team.
• Ability to multitask effectively and manage multiple priorities.
• Strong interpersonal skills for engaging with clients, visitors, and team members.
• Strong administration skills.

What you will be doing

You will be responsible for the following:

• Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly
• Assist the Security, Cleaning and Parking contractors with all requests.
• Give directions to the public (walk-ins) re the location of specific offices.
• Wheelchair bookings (where relevant)
• Receive tenant enquiries / complaints, (via telephone / in person / in writing).
• Log complaint / request on the Call & Query System and assign the query to the appropriate person.
• Follow up on progress of action, if feedback has not been received before deadline.
• Reception duties at front desk of office reception (public/tenants/contractors)
• Operation of Switchboard
• Update emergency contact numbers and tenant telephone numbers.
• Take and relay messages for building staff.
• Make bookings for auditorium, where applicable
• Liaise with service providers where applicable
• Send circular letters to clients during break-downs (example: air-con/lifts)
• General typing for the Building Manager
• Send, sort and distribute post
• PA announcements where applicable
• Assist all teams where required

Deadline:7th March,2026