Receptionist (Gauteng) at Fraser Alexander (Pty) Ltd.

Description

• This role is responsible for welcoming visitors both in person and over the telephone, by providing courteous greetings, referring queries and maintain security by following procedures.
• Furthermore, the position plays an important role in health and safety at our Head Office.

RESPONSIBILITIES

Manage Switchboard

• Answer incoming telephone calls timeously and within agreed quality standards.
• Determine the purpose of callers and forward incoming phone calls to appropriate staff/department.
• Take and deliver accurate messages.

Manage Reception

• Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately to staff.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook and issue visitor badges where applicable).

Manage Deliveries

• Manage incoming and outgoing deliveries.

Manage Meeting rooms

• Manage meeting rooms including technical works as per requirements.

SHEQ

• Assist head office SHEQ team with health and safety related administration.
• Assist with first aid and fire marshal duties.

Perform ad hoc duties

• Provide administrative duties as and when required.
• Assist with special project requirements as and when required.

Booking venues

• Assist in booking venues for events and meetings.
• Go for site inspections at the venue selected.
• Assist in coordinating events and meetings with the selected venue.

Office Operations

• Overseeing office supplies, maintaining office equipment, and ensuring a clean and functional workspace.

Requirements
QUALIFICATIONS

• Grade 12
• Relevant call centre / reception / administration qualification will be advantageous

EXPERIENCE

• 3 – 5 years previous experience working in a similar position in a corporate environment
• Customer care experience (advantageous)

SKILLS, QUALITIES AND ABILITIES REQUIRED

• Excellent verbal and written communication
• Health and safety training is advantageous
• An energetic approach

Closing Date: 12 June 2025