Receptionist (LFH_Recep) at Dream Hotels & Resorts

Job purpose

• To provide a friendly and welcoming service to all guests, telephonically and front desk correspondences in accordance with the standards laid down by the Company. The receptionist is also responsible to ensure that guests receive courteous and prompt assistance when checking –in and checking-out as part of assisting management with the efficient running of the business.

Duties and responsibilities:

• Front of House Operations - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness
• Administration - Preparing bills and taking payments · Dealing with special requests from guests (like booking theatre tickets or storing valuable items) · Report and or actions issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
• Customer Service - Build good relationships with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the resort

Qualifications, Experience and Competencies:

• Grade 12
• 1-2- years relevant front of house or related experience
• 2 years solid customer service and administrative experience
• Apex experience would be beneficial
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration— Knowledge of business and management principles involved in
• planning, resource allocation, leadership, and coordination of people and resources.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and
• Strategies to promote effective local, state, or national security operations for the
• protection of people, data, property, and institutions.
• Time Management — Managing one's own time effectively.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.