Job Opportunities at Dream Hotels & Resorts

Position Overview:

• As a Concierge Executive with an international focus, you will play a critical role in delivering seamless and efficient service to our esteemed members. Your primary responsibility will be managing both local and international reservations, ensuring accurate and timely processing on our DVC8 system. You will also handle international flights bookings, manage cancellations in accordance with our scheme rules, and maintain up-to-date records of all transactions.

Reservations Management:

• Accurately record local and international reservations on the DVC8 system.
• Process and approve payments when applicable.
• Handle cancellations in accordance with our scheme rules.
• Ensure system notes related to reservations are accurate and up-to-date.
• Reflect correct booking codes on the system.

International Booking:

• Book international flights for members using Amadeus.
• Ensure international inventory is loaded and up-to-date on the system.
• Present payments for authorisation only after confirming that the member has an adequate points balance to cover the required reservation.
• Scan all reservation-related correspondence to member accounts.
• Maintain up-to-date records of international associate member transactions and reconcile exchange partner accounts.

Member Relations:

• Develop and maintain professional relationships with all departments, exchange partners, agents, and members.
• Ensure satisfaction and retention of demanding members.
• Resolve disputes to ensure member satisfaction, including facilitating disputes between members and resorts.
• Address general queries within 24 hours.
• Effectively conclude face-to-face meetings with members.

Operational Support:

• Ensure acceptable levels of service as part of the greater Member Services Concierge team, in alignment with the club's operational key results.
• Conduct courtesy calls as directed by the manager.
• Assist with inbound and outbound calls beyond international reservation queries as operational requirements demand.
• Maintain an up-to-date local and international waitlist and provide members with feedback on listed requests.

Experience:

• Diploma in Travel and Tourism.
• Amadeus Certificate is a must.
• 3-5 years of experience using Amadeus.
• Reservations Management: Proven experience in managing local and international reservations within a hospitality or timeshare environment.
• Customer Service: Extensive experience in customer service and managing high-profile, demanding clients.
• Dispute Resolution: Experience in resolving customer disputes and maintaining high levels of member satisfaction.
• Operational Management: Experience in a role that requires balancing operational demands with customer service excellence.

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Role Overview:

• As a member of our finance team, you will play a vital role in maintaining accurate financial records and supporting the financial operations of our company. We are seeking a diligent and detail-oriented individual who is passionate about finance.

Key Responsibilities:

• Maintain accurate and up-to-date financial records by entering financial data into the accounting system.
• Process invoices in the accounting system and assist with loading payments for release.
• Identify and raise accruals as needed.
• Handle accounts payable and accounts receivable tasks.
• Communicate with suppliers to resolve billing issues and answer inquiries.
• Complete cashbooks and credit card reconciliations on a weekly/monthly basis.
• Reconcile daily transactions between the Property Management System and the Accounting System.
• Monitor and compare actual cash flow to forecasted cash flow on a monthly basis.

Other Duties and Responsibilities:

• Assist in the preparation of the annual budget and periodic forecasts.
• Provide necessary documentation to external auditors as directed by the Financial Officer.
• Provide administrative support to the Financial Officer and Financial Lead.

Qualifications and Experience:

• Bachelor's degree in Finance, Accounting, or a related field. or Diploma in Finance.
• Professional certification (e.g., CPA, ACCA, CMA) is a plus.
• 3+ years of experience in a similar role.
• Proficiency in financial software and Microsoft Office Suite, especially Excel.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organisational skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills and Knowledge:

• Excellent communication and interpersonal skills.
• Ability to manage multiple financial tasks.
• Understanding of reconciliations.
• Proficiency in accounting software and Microsoft Office Suite.
   

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Job purpose

• To provide a friendly and welcoming service to all guests, telephonically and front desk correspondences in accordance with the standards laid down by the Company. The receptionist is also responsible to ensure that guests receive courteous and prompt assistance when checking –in and checking-out as part of assisting management with the efficient running of the business.

Duties and responsibilities:

• Front of House Operations - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness
• Administration - Preparing bills and taking payments · Dealing with special requests from guests (like booking theatre tickets or storing valuable items) · Report and or actions issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
• Customer Service - Build good relationships with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the resort

Qualifications, Experience and Competencies:

• Grade 12
• 1-2- years relevant front of house or related experience
• 2 years solid customer service and administrative experience
• Apex experience would be beneficial
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration— Knowledge of business and management principles involved in
• planning, resource allocation, leadership, and coordination of people and resources.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and
• Strategies to promote effective local, state, or national security operations for the
• protection of people, data, property, and institutions.
• Time Management — Managing one's own time effectively.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

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Job Purpose:

• To assist in managing the daily operations of the hotel restaurant, ensuring smooth service delivery, exceptional guest experiences, and consistent adherence to hotel standards. The Restaurant Supervisor plays a key role in supervising the front-of-house team, supporting staff development, and upholding brand values and service excellence.

Key Responsibilities:
Operational Excellence

• Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring high levels of efficiency and service.
• Oversee the preparation of dining areas for breakfast, lunch, and dinner service, including setup for hotel guests and external patrons.
• Coordinate service flow between front-of-house and kitchen to maintain smooth operations.
• Monitor dining room ambiance, cleanliness, and presentation in line with hotel standards.

Guest Experience

• Greet guests warmly and ensure they feel welcome throughout their dining experience.
• Handle guest complaints or concerns promptly and professionally, escalating when necessary.
• Ensure VIP and special guest preferences are met, working closely with Front Office and Reservations teams when needed.
• Encourage feedback and ensure guest satisfaction scores are consistently high.

Team Leadership

• Supervise and support waitstaff, hosts, and other front-of-house personnel during service.
• Assist with staff scheduling, training, mentoring, and ongoing performance development.
• Lead daily briefings and pre-shift meetings to align the team on service standards, bookings, and specials.
• Uphold grooming, uniform, and conduct standards in accordance with hotel policies.

Compliance & Administration

• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Assist in stock control, ordering, and inventory checks for the restaurant.
• Help with billing, daily cash-ups, and reconciliation using the hotel’s POS systems.
• Prepare shift reports and communicate issues or operational feedback to management.

Experience & Qualifications:

• Minimum 2–3 years’ experience in a supervisory role within a 4- or 5-star hotel restaurant or similar hospitality environment
• Hospitality qualification or management training preferred
• Valid Food Safety and/or liquor license certification
• Strong knowledge of food & beverage service standards and hotel protocols

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• As a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:

Customer Service

• Greet guests warmly and escort them to their tables.
• Present menus and take orders, making recommendations and answering questions about menu items.
• Ensure that guests have a pleasant and memorable dining experience.

Order Taking

• Accurately record food and beverage orders and input them into the POS system.
• Communicate any special requests or dietary restrictions to the kitchen.
• Ensure that orders are prepared and served correctly.

Food and Beverage Knowledge

• Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
• Provide detailed descriptions and recommendations to guests.

Upselling

• Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
• Be attentive to guests' preferences and budget.

Table Maintenance

• Set and clear tables, replenish supplies, and ensure table cleanliness.
• Provide prompt table service throughout the meal.

Collaboration with Kitchen Staff

• Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
• Ensure that food is prepared and served in a timely manner.

Payment Handling

• Present the bill to guests and process payments accurately.
• Handle cash and credit card transactions.
• Provide receipts while maintaining professionalism and confidentiality in financial transactions.

Customer Feedback

• Solicit feedback from guests about their dining experience.
• Address any concerns or issues promptly.
• Relay feedback to management to improve service quality and guest satisfaction.

Teamwork

• Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
• Ensure seamless service, efficient operations, and a positive work environment.

Health and Safety Compliance

• Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
• Maintain a safe and hygienic dining environment for guests.

Requirements:

• Matric
• Proven food and beverage experience
   

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• We are looking for a friendly and professional individual to join our team as a resort Receptionist/Front of House. As the first point of contact for guests, the ideal candidate will have excellent communication and customer service skills. This role involves managing front desk operations, handling reservations, assisting guests with enquiries, and ensuring a positive overall experience for our visitors.

Responsibilities:
Welcome and Greet Guests:

• Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and timely confirmation.
• Maintain an organised system for tracking reservations and room availability.

Customer Service:

• Address guest enquiries, concerns, and special requests promptly and professionally.
• Provide information about resort facilities, services, and local attractions.

Communication:

• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Relay messages and information to guests and staff members as needed.

Administrative Tasks:

• Perform administrative duties, including data entry, filing, and maintaining guest records.
• Handle cashiering responsibilities, including processing payments and balancing cash drawers.

Problem Resolution:

• Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.

Collaboration:

• Coordinate with other resort departments to ensure smooth communication and guest services.
• Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.

Security and Safety:

• Maintain a secure and safe environment by monitoring guest access and following safety protocols.

Upselling:

• Promote resorts amenities and services to guests, encouraging additional bookings or purchases.

Theoretical Knowledge:

• Matric
• Familiarity with resort reservation systems and basic computer proficiency

Required for Competence:

• 1-2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role