Restaurant Supervisor (LFH_RS) at Dream Hotels & Resorts

Job Purpose:

• To assist in managing the daily operations of the hotel restaurant, ensuring smooth service delivery, exceptional guest experiences, and consistent adherence to hotel standards. The Restaurant Supervisor plays a key role in supervising the front-of-house team, supporting staff development, and upholding brand values and service excellence.

Key Responsibilities:
Operational Excellence

• Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring high levels of efficiency and service.
• Oversee the preparation of dining areas for breakfast, lunch, and dinner service, including setup for hotel guests and external patrons.
• Coordinate service flow between front-of-house and kitchen to maintain smooth operations.
• Monitor dining room ambiance, cleanliness, and presentation in line with hotel standards.

Guest Experience

• Greet guests warmly and ensure they feel welcome throughout their dining experience.
• Handle guest complaints or concerns promptly and professionally, escalating when necessary.
• Ensure VIP and special guest preferences are met, working closely with Front Office and Reservations teams when needed.
• Encourage feedback and ensure guest satisfaction scores are consistently high.

Team Leadership

• Supervise and support waitstaff, hosts, and other front-of-house personnel during service.
• Assist with staff scheduling, training, mentoring, and ongoing performance development.
• Lead daily briefings and pre-shift meetings to align the team on service standards, bookings, and specials.
• Uphold grooming, uniform, and conduct standards in accordance with hotel policies.

Compliance & Administration

• Ensure compliance with health and safety, food hygiene, and licensing regulations.
• Assist in stock control, ordering, and inventory checks for the restaurant.
• Help with billing, daily cash-ups, and reconciliation using the hotel’s POS systems.
• Prepare shift reports and communicate issues or operational feedback to management.

Experience & Qualifications:

• Minimum 2–3 years’ experience in a supervisory role within a 4- or 5-star hotel restaurant or similar hospitality environment
• Hospitality qualification or management training preferred
• Valid Food Safety and/or liquor license certification
• Strong knowledge of food & beverage service standards and hotel protocols