Receptionist (post level 13) (contract appointment: 3 years) at University of the Free State

Duties and responsibilities:

• Ensure that all guest reports, dockets, and correspondence are completed accurately and punctually.
• Make reservations for guests.
• Ensure that check-in and check-out procedures are strictly adhered to.
• Report any faults to the Maintenance Section.
• Liaise closely with Housekeeping on check-ins and check-outs.
• Ensure all takings for the day is correct, balanced and banked according to the policy and procedure.
• Ensure charges are correctly entered onto Guest's Folio.
• Ensure float, cash and credit takings for shift are balanced and cashier report is completed.
• Handle conference enquiries.
• Carry out any other function and responsibility as directed, to ensure the smooth running of the front desk.
• Willing to work assigned shifts and weekends.
• Assist on occasion with breakfast and other functions.
• Perform any other duties as required by Housing and Residence Affairs Management.

Inherent requirements:

• Grade 12 or national vocational certificate on NQF Level 4.
• A minimum of one (1) year working experience relating to most of the duties and responsibilities.

Recommendations:

• Bachelor’s degree or an advanced diploma on NQF level 7 or a three-year national diploma on NQF level 6 in Hospitality Management or an equivalent qualification.
• Knowledge of reservation booking system.