Receptionist at Public Protector South Africa

Requirements:

• A three-year qualification at NQF level 6 in Public Administration, Office Administration, Public Management, or any other equivalent qualification.2-3 years’ relevant experience in a customer care environment.
• Previous proven experience as receptionist or switchboard operator would be advantageous.

Competencies, Skills and Knowledge:

• Good telephone etiquettes.
• Computer literacy.
• High level of professionalism.
• Ethical conduct.
• Analytical and organisational skills.
• Customer Orientation/Focus.
• Ability to manage many tasks at once, work against short deadlines and to remain calm and focused.
• Excellent interpersonal and communication (both written and oral) skills, demonstrating outstanding ability to correspond with colleagues, internal and external customers.
• Ability to maintain a high level of confidentiality.

Key responsibilities and duties:

• Handling of receptionist duties i.e. professionally handling of front office queries.
• Answering all incoming calls. Welcome visitors, guests and clients.
• Respond to relevant personal, telephone, email and written enquiries and requests.
• Ensuring front office is clean. Handling incoming and outgoing calls.
• Accurately record messages and distribute to relevant personnel and departments.
• Compile and update internal/ external telephone directory.
• Supply basic information to clients about the functions of the office.
• Records management, receiving of documents at front office and distributing to relevant staff.
• Typing/Photocopying/Scanning.

Deadline:6th March,2026