Receptionist at Sanlam Group

Job Purpose

• Responsible for switchboard, telephone inquiries and greeting visitors.
• Responsible for directing visitors to the correct place, offering and supplying them with refreshments as they wait.

Formal Qualifications

• Matric (grade 12)
• Clear Credit and Criminal records
• At least one years’ work experience within a customer facing role

Working Requirements and Knowledge

• Computer Literacy
• MS Word (Outlook, Word, Excel, Power Point)
• Product knowledge
• Listening skills
• Telephone etiquette

Key Responsibilities

• Be the first point of contact for all visitors and staff, offering superb customer experience.
• Operating the telephone switchboard;
• Answering and transferring calls to appropriate departments and/or persons
• Receiving letters, packages, and sending them to the appropriate destination
• Where required, prepare and manage incoming and outgoing mail.
• Ensure that the cleanliness and tidiness of the reception and common areas are maintained at all times, and escalate any concerns.
• Ensuring all safety procedures and/or control access procedures are maintained via the reception desk  
• Promote and maintain excellent customer service
• Provide support to client services and facilities departments

Behavioural Competencies, Skills and attributes

• Attention to detail.
• Interpersonal, oral and written communication skills
• Problem analysis and problem solving
• Sound judgement
• Decision-making skills
• Proactiveness
• Trustworthy
• Ability to multi task
• Client centric