Regional Customer Manager - Pick N Pay - Grains and Bakeries at PepsiCo

Customer

• Ensure customer metrics are achieved through negotiation and delivery of regional elements of joint business plan
• Drive service levels with incremental improvements by working closely with the customer and supply chain teams
• Tailored promotional strategy delivered in line with customer expectations and Pepsico framework
• Manage operational execution through dedicated PFS (Smollans) teams, setting and measuring execution objectives
• Deliver Account ‘Must Win Battles’ through Account Plans
• Skilled Key Accounts Manager to oversee the relationships of PepsiCo within the Pick n Pay  Group
• The Key Accounts Manager will be responsible for obtaining and maintaining long term customers relationships
• Serving as the link of communication between key customers and internal teams
• Execute agreed price increases
• Execute pricing strategy in accounts and execute pack/price architecture changes.  Effectively trade at Store level
• Grow share, range and distribution in line with specific account targets
• Develop regional customer relationships through newly established PnP regional structures
• Manage trade-offs within customers for the greater benefit of PepsiCo
• Create a deep understanding of what is needed to execute account plans at regional and store level.
• Work closely with Regional Support teams to ensure successful implementation.
• Promotional calendars updated weekly across customer base  with focus on optimized grids when negotiating 
• Accruals for cash and retro spend to be loaded timeously as well as coding of customer claims 
• Ranging to be updated and checked weekly with customers to ensure agreed weighted and numeric distribution targets is achieved.
• Forecasting to be concluded with Demand Planning bi-weekly and promo updates, amended in forecast
• NPD listings to be negotiated timeously with Regional Buyers
• Managing of co ad  budgets  – monthly reviews of spend to be presented and budgets updated to track YTD spend vs Budget
• Negotiating and loading of regional/national deals to be completed on relevant PepsiCo system, timeously
• Pricing claims to be resolved as per audit and control timelines    Resolving any issues and challenges faced by customers and dealing with complaints to maintain trust
• Playing an integral part in generating new sales that will turn into long-lasting relationships
• Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics. 

Qualifications

• Relevant 3 yr tertiary qualification in Business or Marketing 
• Minimum 6 years relevant experience in Retail Key account Management preferably within the Pick n Pay group will be an advantage    
• Strong administrative skills
• Strong financial acumen and basic understanding of accounting
• Strong interpersonal and communication skills
• Proven Commercial Acumen
• Strategic ability 
• Strong analytical skills
• Functional Excellence