Regional Operations Manager at Unique Personnel

Job Description    

• Responsible for keeping a national and Africa teams of fire suppression technicians productive, compliant, and profitable.
• Understanding that the fire suppression industry is a service industry and that the service excellence is a key success factor for the success and growth of the company.
• Driving performance across mine sites, the workshop, and the full operational value chain.

Operational Management

• Oversee daily operations across multiple mine sites and the head office workshop
• Ensure all installations, servicing, and maintenance jobs are completed on time and to standard
• Drive productivity and accountability across all technicians
• Act as the link between field teams, clients, and management

Resource Planning & Scheduling

• Allocate technicians based on site requirements, project scope, urgency, and geography
• Ensure optimal use of manpower, tools, and vehicles
• Plan deployment schedules
• Prevent rework and customer machine downtime through proper forward planning

Job Costing & Budget Control

• Prepare and manage job and project costing and profitability at project level, site level and area level
• Monitor labour, parts, and travel costs against budgets
• Identify cost overruns early and correct them fast
• Improve margins through smarter planning and execution

Stores, Workshop & Field Coordination

• Manage workflow between stores, workshop builds and site installations
• Ensure parts, kits, and equipment are prepared ahead of time
• Maintain high standards of workmanship and quality control
• Reduce rework, delays, and technical failures

Compliance & Safety

• Ensure full compliance with mining regulations and safety standards
• Enforce adherence to site-specific safety requirements
• Plan and maintain technician certifications and training records
• Drive a strong safety culture — no shortcuts

Team Leadership

• Lead, mentor, and manage a team of ±30 technicians
• Set clear performance targets and hold teams accountable
• Address underperformance quickly and effectively
• Build a disciplined, reliable, and skilled workforce

Client & Site Management

• Maintain strong relationships with mine clients and site managers
• Resolve operational issues on-site quickly and professionally
• Establish Service Level Agreements (SLA’s) with key accounts
• Ensure service delivery meets contractual expectations
• Support business growth through consistent service excellence

Reporting & Performance Tracking

• Track KPIs: site and technician productivity, job completion rates, margins, breakdowns and repair rework, machine downtime.
• Provide weekly and monthly operational reports
• Provide monthly/quarterly customer site reports
• Use data to improve planning and decision-making

Inherent Requirements    

• Technical qualification (Mechanical / Electrical / Trade Test preferred) OR management or operations qualification is an advantage
• 10–15 years’ experience in: Fire suppression systems, OR Mining services / heavy equipment maintenance environments
• Proven experience managing large, dispersed technical teams