Regional Service Manager - Durban at BHBW South Africa Proprietary Limited

Key Performance Areas

• Achievement of service revenue and profitability targets, GP, and operating profit for entire region service operations in Kwa-Zulu Natal.
• Manage customers and secure healthy relationships.
• Monitor and control all costs to maintain contract fleet.
• Manage vehicle fleet and control STR maintenance costs.
• Control all accidental damage on fleet.
• Responsible for forklift fleet maintenance and servicing.
• Ensure profitability regarding forklift fleet.
• Responsible for quality on servicing and maintenance of equipment.
• Schedule monthly meetings and carry out unit service audits to set standards.
• Responsible for testing of all units within the 12 monthly cycle and repairs.
• Make sure units are kept in budget/merit spec.
• Control all cost on all maintenance contracts on long term rental units.
• Secure healthy LTR revenue and managing excess hours.
• Control WIP and NPL in line with KPIs.
• Seek alternative business opportunities to secure profitability.
• Achieve chargeable hours per technician.
• Carry out performance reviews for your team.
• Achievement of a team environment that enables maximum productivity and profitability.

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Diesel Mechanic Trade Test

Minimum Experience

• 5-8 years in supervisory role
• Strategies and operational implementation
• Sound knowledge of Forklift industry an advantage
• Exposure to business planning and budgeting
• Exposure and experience dealing with blue chip companies

Competencies

• Business development skills and knowledge
• Business and financial acumen
• Communication skills
• Presentation and facilitation skills
• Influential skills
• Creativity
• Strong management and admin skills
• Skills to lead and grow a team