Regional Technical Manager at H Systems (Pty) Ltd

JOB PURPOSE

• The core purpose of the role is to manage the company’s Western Cape, Eastern Cape and Namibian system sales and ensure the efficiency of the business, whilst driving sustainable growth. Specialises in promotion and selling of company's products and services utilising technical knowledge of composition, utilisation, and maintenance of product, specifically focused on the Custodian and Aliplast range.

KEY PERFORMANCE AREAS

• Technical Sales Management.
• Customer Relationship Management.
• Technical Support.
• Research & Development.
• Administration and reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES 

TECHNICAL SALES MANAGEMENT

• Manage coastal systems sales in conjunction with Cape Town and PE branches.
  • Implement system sales strategies with Cape Town and PE branches and ensure system sales results are achieved.
  • Assist branches to achieve system sales in accordance with the budgets.
• Increase the sales of the Aliplast and Custodian Range throughout Western Cape, Eastern Cape, and Namibia regions, through fabricators, architects, and other professional bodies.
  • Target of new business in Western Cape, Eastern Cape, and Namibia regions.
• Ensure revenue targets are achieved on systems sales nationally.
  • Ensure GP% targets are achieved on systems sales nationally.
• Analyse market and identify improvement / opportunity areas.
  • Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
  • Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
  • Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
  • Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training, and point of sale material.

CUSTOMER RELATIONSHIP MANAGEMENT 

• Grow existing customer- and new customer base as per targets set.
  • Increase the number of customers purchasing Aliplast systems.
  • Increase the number of customers purchasing systems under the custodian range.
• Maintain a high level of customer service levels standards.
• Understanding customer requirements and ensuring that the aluminium systems meet or exceed customer expectations.

TECHNICAL SUPPORT

• Technical Training
  • Conduct technical product training nationally to increase technical abilities of employees at Cape Town and PE Branches.
  • Ensure sales employees are trained on the custodian range in all branches.
  • Ensure customers are sufficiently trained on the fabrication of systems and operation of punch tools.
• Conduct regular market analysis to keep up to date with industry products and prices.
• Provide accurate technical support to internal- and external stakeholders, including troubleshooting, analysis.
• Find premium solutions for complex customer needs, to meet customer requirements, including site visits.
• Effective collaboration with technical team:
  • Ensuring estimating procedures are followed and kept.
  • Ensuring quotes and estimations are submitted to clients according to company standards and turnaround time.
  • Ensure Bizman training is conducted as required with internal and external stakeholders.
  • Punch Tool Management.
  • Ensure Logikal is implemented, and the data systems updated with accurate information at all times. 

RESEARCH AND DEVELOPMENT

• Provide feedback to Technical Department on required system upgrades.

ADMINISTRATION AND REPORTING

• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
  • Sales performance report.
  • Sales analysis.

REQUIREMENTS

KEY JOB REQUIREMENTS 

QUALIFICATIONS

• Grade 12 with at a series of short and longer course certifications. 
• Valid Code 8 driver’s license. 

EXPERIENCE

• 8 years’ Technical Sales experience in the aluminium profiles, -systems and –accessories industry.
• 5 years estimating, quoting and tender experience.

KNOWLEDGE REQUIREMENTS

• Experience in the aluminium profiles, -systems and –accessories environment or similar.
• Proficient in estimating Software at an advanced level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• Proficient in AutoCAD at an intermediate level. 
• Knowledge of AAAMSA and SAGGA regulations.
• Experience in, and understanding of, thermally broken systems. 
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Ability to work independently and manage multiple projects simultaneously.
• Impeccable attention to detail, accuracy, and the ability to work well under pressure.
• Technically proficient with the ability to read and understand architectural drawing and solve complex technical queries.
• Architectural aluminium product experience and understanding of product assembly required.
• Technically proficient with the ability to read and understand architectural drawing and solve complex technical queries.