Registration Agent at Financial Intelligence Centre (FIC)

KEY PERFORMANCE AREAS 

• Identify all inactive and non-reachable accountable institutions on the goAML registration system including message failures and unread messages from the FIC to accountable institutions.
• Use various sources of information including CIPC, Regulator and Industry Association databases, as well as open-source information to confirm whether a registered accountable institution is in operation and registered correctly with the FIC.
• Capture registration data (entity and user information) and perform data cleansing activities on the goAML system. 
• File registration related documents in line with FIC and divisional records management standards.
• Authenticate, verify, validate new and update to accountable institution registration details.
• Deactivate accountable institution registrations that are no longer in operation, under supervision.
• Maintain the registration database to ensure all registrations are correct and delegated according to the institution structures.
• Provide assistance to external users with registration cleansing queries.
• Prepare draft responses to registration cleansing related queries.
• Engage with external users, via telephone within the call centre, to ensure compliance to the FIC Act relating to registration database cleansing matters.

EDUCATION, SKILLS AND EXPERIENCE
Education

• Matric
• Certificate or training as a call centre agent will be desirable.

Experience

• Attention to detail.
• 1 year call centre or data capturing experience. 
• Excellent communication skills (oral and written).
• Compliance-related experience would be an advantage.
• An intermediate level of computer literacy including MS Word and MS Excel.