Representative - Customer Service.Commercial Operations SA at MTN

Mission/ Core purpose of the Job:  

Ensures that tangible deliverables are met.

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
•     Consumer satisfaction.
•     In branded store:
•    accountable for cash and stock
•    accountable for sales and meeting sales targets
•    accountable for stock shortages
•    Provide consumer advice and education / share product knowledge
•    Manage stock in store:
•    Management of shortages.
•    Obsolescence
•    Promotional stock merchandising
•    Manage operations in store:
•    Warranties
•    Customer cell phone repairs (where applicable)
•    Returns
•    OBF’s
•    Identify issues, resolve and provide feedback
•    Communication, in outlet, and with MTN 
•    Maintain company’s policies and procedures.
•    Manage and account for all cash.
•    Conduct actual system transactions eg. activations, suspensions, migrations etc.
•    Ensure that relevant paperwork is verified, submitted and signed.
•    General Customer services: turnaround time, queuing time, accuracy, and productivity.

Minimum Requirements 
Education:  

•    Matric/ Minimum a Diploma (May vary in accordance with specific country Opco qualification standards) 
•    Fluent in English and language of country preferable

Experience:

•    Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
•    Experience working in a small to medium  organization