As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.
Minimum Requirements:
Matric
Hospitality Diploma or equivalent
Previous reservationist experience, of at least 2 to 3 years’ experience
Knowledge and experience using an HMS system (Protel advantageous)
Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
Written and verbal communication skills
Ability to work as part of a team, as well as independently
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
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