Reservations and Sales Coordinator - Belmond Safaris at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Be part of the efficient running of the business by coordinating tasks, activities and other administrative related functions.
• Manage the day-to-day functions of the Department.
• Make travel arrangements & arrange forex.
• Prepare presentations, spreadsheets and reports.
• Dealing with customer complaints or issues.
• Assist in vendor relationship management.
• Compile and distribute all STO contracts to new and existing clients, monitoring their return and then ensuring these are filed according to global standards.
• Contact new and existing clients where required as directed by the Director of Sales and Marketing.
• Complete all required month-end reports for Sales and Reservations.
• Create and manage all clients/accounts/opportunities as required by the Director of Sales and Marketing.
• Create and distribute all required daily/weekly reports to the team.
• Send motivation for complimentary requests and update familiarisation trip tracking sheet.
• Assist Sales and Finance with tasks and responsibilities assigned to you on a part-time or regular basis.
• Assisting in our Tour Operating division to form a support structure and to facilitate touring bookings as and when required.
• Part of the role will also be fulfilling the functions of a reservation consultant.

Requirements

What You Bring:

• 1-3 Years’ experience in similar role – preferred.
• Experience in tour operating/safari sector- beneficial.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Strong organisational skills with the ability to multi-task.
• Knowledge of basic bookkeeping principles.
• High degree of computer literacy.