Residential Debt Collector / Leasing Administrator at Trafalgar Property and Financial Services

Trafalgar Cape Town seeks an energetic individual with a fervor for the property sector to join our team as a Residential Debt Collector / Leasing Administrator. This role involves the collection of outstanding rentals and managing lease renewals.

Minimum Requirements:

• Matric
• Proficiency in Microsoft Office
• A minimum of two years' experience as a debt collector
• Strong written and verbal communication skills
• Effective telephone and organizational skills

Responsibilities:

• Collection of outstanding rentals
• Sending SMS messages as per the Debt Collectors procedure
• Monthly contact with each arrear unit in accordance with national strategy and procedure
• Electronically/posting letters on designated days
• Meetings with tenants
• Daily communication with landlords regarding arrears
• Handover of accounts to Attorneys based on signed handover resolution/owner instructions
• Reconciliation of accounts
• Daily review of unallocated list to identify payments and process for allocation
• Addressing client queries
• Preparation of journals for raising/reversing DCA fees/rentals
• Debt collection recoveries
• Addressing Unibase exception reports
• Ensuring weekly/monthly targets are met as set by Management in line with national policies and guidelines
• Weekly Debt Collection meeting with Divisional Manager
• Acknowledgment of notice and confirmation letter sent to the tenant
• Closure of accounts on Unibase
• Initiation of deposit refund process on Qdocs
• Sending increased letters to owners and tenants
• Sending out renewal leases
• Capturing rent increases
• Raising all rental journals