Restaurant General Manager- Quick Service Restaurant Industry at Rohloff Group

Key performance areas:

• Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate Brand Cultures acting as a role model and providing leadership, as necessary.
• Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.

Profits & Sales competencies:

• Use BSC (balance score card), P & L and appropriate reports to analyse the business and establish tactics for improvement.
• Effectively communicate profitability goals and BSC (balance score card) results to the restaurant team
• Ensure that the cash handling and restaurant banking procedures are adhered to.
• Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
• Maximize restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
• Investigate deviations regarding costs and expenses and devise an action plan to rectify
• Ensure that the correct levels of supplies are ordered, deliveries are checked, and stock levels are monitored.

Experience required:

• Minimum of 3 years in a similar role; fast food industry will be an advantage.

Minimum Qualification required:

• Grade 12 or equivalent qualification
• Tertiary qualification an advantage

Basic Requirements:

• Must be able to work shifts, public holidays and weekends due to the nature of the industry
• Reliable, honest and hardworking and MUST have contactable references.
• Clear criminal record
• Must be contactable 24/7 by means of a reliable cell phone.
• Own transport will be an advantage with a valid driver’s license.
• No criminal record