KEY ACCOUNTABILITIES
The outputs / results / outcomes you are accountable for delivering:
KEY ACCOUNTABILITY 1: PURPOSE, VALUES, CULTURE:
The alignment of all Stores people behind a clear purpose, values and strategy to ensure a consistent Brand-aligned Customer experience.
- Communicate Business Purpose & Values
- Communicate and drive Retail strategies and operational goals
- Ensure that all stores people have a clear and consistent focus
- Drive consistent, Brand-aligned customer satisfaction
- Morale
- Commitment
- Alignment
- Work quality
- Focus
- Culture.
KEY ACCOUNTABILITY 2: RETAIL OPERATIONS:
Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures.
- Ensure that all operational activities support an efficient, easy Customer experience
- Ensure that facilities, equipment, tools, systems, security and physical environment is conducive to optimum performance
- SOP’s in place
- Adherence to SOP’s
- OHSA adherence
- Legislative Compliance
- Audit Reports
- Quality of on-site work
- ‘Housekeeping’
- Customer experience
- On-site cost control
- Ensure that Stores SOP’s are well and consistently communicated
- Facilitate appropriate technical/functional training
- Ensure that Store managers have the requires tools to manage well
- Facilitate effective engagement between Stores & HO
- Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
- Ensure that the necessary occupational health & safety regulations are adhered to
- Submit weekly & monthly reports as required
- On-site loss management
KEY ACCOUNTABILITY 3: PEOPLE:
Ensuring that the performance and productivity of people is optimized.
- Ensure that stores are well staffed and that contingencies are in place
- Ensure role clarity and effective goal-setting
- Drive in-store Training Programme to build front-line capability
- Monitor the application of the ‘HR Value Chain’ & adherence to people-related SOP’s
- Submit weekly and monthly reports as required
- In-store Product knowledge
- Level of Customer service
- HR Metrics
- Retention
- Role accountability
- Performance & productivity
- Adherence to HCM SOP’s, including BCEA, LRA, EEA, WCA, etc.
KEY ACCOUNTABILITY 4: FINANCIAL MANAGEMENT:
Ensure that the key financial indicators reflect good stores health.
- Manage financial performance parameters, goals and targets
- Drive Country plan for Area
- Drive revenue, quantity, margin and operating income targets
- Submit weekly and monthly reports as required
- Ensure that the relevant regulatory / statutory requirements are adhered to e.g. VAT, Employee PAYE, etc.
- EBITDA
- ROGA
- PBT
- Income Statement health
- Balance Sheet
- Audit Reports
KEY ACCOUNTABILITY 5: SALES & MARKETING:
- Growing market share through the retention of existing customers, acquisition of new customers and the maximization of their spend.
- Brand management
- Key customer relationship management
- Public relations
- ‘Ambassadorship’
- Implement promotional initiatives as required
- Ensure that VM standards are adhered to
- Ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping
- Customer feedback
- Customer retention
- Customer base growth
- Productivity of product segments
- In-store product knowledge
- Overall visual impact of stores
REQUIREMENTS:
- Grade 12 or equivalent
- 2 – 3 years experience in a similar position
- Driver’s license code B
- Must have your own reliable vehicle
- Tertiary qualification (Advantageous)
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